Archive for E-Marketing

Customer Service Lesson

December 11, 2009 E-Marketing No comments

This week I spent several hours on unanticipated work caused by an as-yet unidentified fault at one of our service providers. I won’t delve into details (nor name the provider), but I will state that the end result was a that I had a large number of clients who were extremely upset, and for the second time this calendar year, our service provider has egg on their face.

Thus, I have been not only attempting to keep up with my current workload, but I’ve been placating the understandably irritable clientele, and trying to wrangle answers and a solution out of the service provider. As I write this, I have managed the former — clients placated, problem solved.

Resolving the exact cause at the service provider is what remains to be done. Read more

Quick Hits

November 23, 2009 Bike, E-Marketing, Life, Writing One comment

1. Bike stuff is going so-so. Framebuilding class is awesome. Pre-season training has been spotty. Going to get back at that tonight.

2. Writing exercises are going okay, I suppose. A few per week seems reasonable, and I’m still plugging away at #3, which has really weird POV issues.

3. I’ll be posting some more stuff re: my professional life here — specifically ideas and insights surrounding interactive marketing. My first piece is about email marketing, and has been in-progress for a few days now.

4. I’ve got a new geek project that has a very original temporary name — Project X. It’s a whole new way to socially network. I’m laying out the framework in Rails, and may have to find some people who understand the large-scale stuff better than I do to join me in this endeavor. I hope to have a basic, working site in a month or so.

5. Been thinking about the Fontosaurus site some more. New template? New payment processing engine? New business model? Yes to all.

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