So last week I had a pretty annoying experience being on the receiving end of a marketing technique that I felt was very poorly timed. (I’m not going to name names of the caller or his company.)
My employer uses Silverpop for email marketing. I was doing some troubleshooting as I’m semi-new to the platform and was having a pretty rough time with their support portal. Before thinking of finding a 1-800 number for the company and calling it, I went on the Online Complaint Engine (that is to say, “Twitter”) and groused about their support.
@fontosaurus Hi Dan, sorry to see you're frustrated. Do you have a support case open already?
— IBM Silverpop (@Silverpop) August 8, 2014
The initial response from Silverpop was a little annoying, but I eventually got a ticket opened and had my issue resolved.
So where’s the shitty part?
