Apple’s Impossible Bar

About the time I upgraded my iPhone 5 to iOS 8, I was already starting to have concerns about Apple‘s ability to continue to “surprise and delight” its users, especially without a tyrant like Jobs at the helm. My recent experiences in light of that upgrade, and the discovery that my phone is among those affected by the Home/Power button bug, were mildly annoying. It’s when I’ve attempted to get the issues dealt with that things have kind of gone to shit.

What’s Happened to Me

Without delving too deeply into the shit, I’ve gone to two Apple stores locally re: the button issue. The first Genius Bar was helpful but had no Verizon loaner phones and encouraged me to call around. The second I encountered a massive queue (both pre-scheduled and walk-in) that it didn’t fit with my schedule, which is fine, but when I inquired as to whether or not they had Verizon loaner phones, I was met with an interesting mix of indifference and condescencion that left me cold. I walked away and decided to just “deal with a shitty phone.”

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